Sequence of Events with Grand Design Travel – Starting on Saturday August 21st, 2010 .
Somewhere around the 1st week of August 2010, (just before my 69th birthday) we received a flyer in the mail (Exhibit A) inviting us the call the number on flyer. If we call within 72 hours we would receive the gifts listed. We called and set up an appointment for Saturday August 21st@ 12 noon.
We received an e-mail confirmation letter. (Exhibit B)
We received a phone call on Friday night August 20th reminding us of our appointment.
We arrived at Grand Design Travel in Gulf Shores around 11:45 AM, we filled out some paper work for the receptionist and she asks to see our driver license and credit card. She gave them back to us. We were then escorted in another room with a 9 other couples.( looking back on this I think there was one couple up front who might have been ringers they seem to know everything and were very friendly towards the guy making the presentation.) Kyle Stoops one of Design Travel salesmen sat down with us. All the other couples have a sales person at their table also. The presentation began with some guy in the front of room that sound to good be true he used an overhead projector with a bunch of slides. My wife and I were only interested in cruises, 3 things got our attention, and they only book balcony and suites, he mention hot tubes in the suites type cabins. He said they a had a 7 day Alaska balcony cabin for $666 and a 12 day Austrian cruise with 10 port of call for.$798.00 My wife wrote all this down on yellow pad. After the 45 minute presentation we were escorted in a small room with Kyle and I don't think, Kyle was high pressure enough so another guy came in to help. His name was Adam McBride this was a fast talking- high pressure salesman. If we bought the package today we could get the gifts listed and the Platinum level today only for a reduced price of$5593.00 which included a $399.00 set up charge and $199.00 yearly dues. (Exhibit C)
Like and couple of idiots after some discussion my wife and I sign up and give them our Credit Card we signed off on (Exhibit D 2 sided) and truth of lending sheet (Exhibit E) They gave us the promise gifts, the only one the worth anything was the $50.AX card but never the less they gave them to us. They said they would call us with a member number and password on Monday or Tuesday of the next week.
On Monday Aug 23rd, we got a call with our password and member number. After fighting if for about an hour, not a very friendly website we got on and began to get suspicious. We immediately call the phone number they gave us and ask about the Alaska Cruise and the Austrian Cruise, the lady took down our request and said someone one call me back. Got a call back on Tues Aug 24th,. No -12 day Austrian cruise she found a 7 day inside cabin for $1235.00 and a 7 day Alaska cruise for 1599.00 inside cabin.
I started checking the cruise lines web sites and could beat them on both I even found the 12 day Austrian cruise for about $ 1350.00. The lady that calls said there was none available. Another thing that made me suspicious was the lady would not tell me where they were located.
On the afternoon Monday 23rd I called the phone number for Great Design Travel 251-948-4068. Got their voice mail. Left message for Kyle Stoops to call me as soon as possible. He call me on Tuesday Aug 24th I told him that this program was not for us and I had found a lots of complaints on line. He said he could not refund my money but he would have his boss call me. The next day who would only give the name "Aanulfo"- Phone No 972-971-1315 he said I would not get a refund that I has signed a contract. If I could prove to him I could beat the price we would talk. I email him back and told him where to look and he said that was not prove. This is a real shady guy, he will not give you his full name, address and has an e-mail that he will not response to his email: firstname.lastname@example.org Meanwhile we looked at the Navy Fed online for our account and saw that the charge was pending and try to stop it, the gentleman we talked with said he could not reverse it but we should fill out a complaint as soon as possible My wife went up on Tuesday Aug 24th to fill out the paper work to send to you folks. The folks at Navy Fed in Pace where very helpful and fax you the information that you have.
I contacted an attorney and he told us to work with you folks and get you what you need ASAP. He also told me to send a register letter, fax and email my request for refund All of which I did. I faxed every day over to Gulf Shores. (Exhibits' F & G)The attorney's name is Dan Stewart in Pace Fl. 850-994-4887.
Facts: Charge put on credit card Sat Aug 21st, 2010
Try to cancel on Monday Aug 23 after we got password
Monday night Aug 23rd tried to have charges reversed on Credit Card over phone with Navy Fed.
Tuesday morning wife went to Navy Fed to file complaint on credit card charge
Send faxed everyday to Gulf Shores
Friday sent register letter to outrigger travel club requesting refund
(Exhibits H) is all the contact information I have
(Exhibits I) wife's notes
You could not see what the deal was until you got the password on Monday.
There are a lot of complaints on line about Design Travel it appears that they change their name several times Also a lot of complaints about Outrigger Vacation Club.
We have all the so call gifts including the AX card and will return Design Travel.
If you folks can help me out of this, I will be indebted to you and rest assure it will never happen again.
This is a Scam and the people should be put in jail and we should be put in the *** house for buying it..
I know we are the *** ones for doing this!! You would think at 69 years old, one would know better.
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